Frequently asked questions
Everything about the microscope, using it, shipping and returns.
Product
What size is the screen?
The built-in LCD screen is 4.3 inches.
How strong is the magnification?
The manufacturer states up to 1000x, which includes digital zoom. Digital zoom enlarges the picture but does not add detail, so judge the picture, not the number.
What can I see on my coins?
Fine details such as dates, mint marks, wear, and die varieties or minting errors, up to the magnification of the unit. It is meant for looking closely and enjoying your collection. It does not value or grade coins.
Will a whole coin fit on the screen?
At low magnification you see a whole coin on the screen. As you zoom in you see a smaller part, so you move the coin to scan it. Very large coins may not fit in the frame at once.
Do shiny coins glare?
Shiny silver reflects light, so lighting matters. The unit has an adjustable LED ring, so you can turn the light down for shiny coins. We do not promise a glare-free picture on every coin.
Will it help me find valuable coins?
Results vary. Finding valuable mint errors in circulated change is rare and takes patience and knowledge. This is an optical tool for viewing coins. It does not value or grade coins and does not guarantee you will find rare coins.
What is in the box?
The microscope with stand, a USB charging cable and a user manual.
Using it
Do I need a phone or computer?
No. The screen is built into the microscope and it runs on a rechargeable battery.
How do I charge it?
Use the supplied USB cable. Keep it away from water and heat.
Is it safe for my coins?
Handle coins by the edges and place them gently under the lens. Keep the lens a little above the coin and use the focus wheel to adjust, instead of lowering the lens onto the coin.
Orders and shipping
Where do you ship?
Across the United States. Shipping is free.
How long does delivery take?
Orders are processed in 1 to 3 business days and delivery takes an estimated 8 to 15 business days after shipping, with tracked shipping. You get an email with a tracking number. For gifts, order early. More under Shipping.
Can I order more than one?
Yes. Choose a bundle of 1, 2 or 3 microscopes. The price per unit is lower in larger bundles.
How can I pay?
Cards, Apple Pay and Google Pay through Shopify Payments, or PayPal. Payment runs through the secure Shopify checkout.
Returns
Can I return it?
Yes, within 30 days of delivery. Not for you? Send it back for a refund. See Returns and refunds.
Who runs Cartvana?
Timur Cimerman, a self-employed individual in Poprad, Slovakia. Full details are in our Terms of Service.
How do I reach you?
Email support@cartvana.shop or use the contact form.
