Returns and refunds

30-day returns

Not for you? Send it back for a refund. You have 30 days from the delivery date to request a return.

How to return an item

1. Email support@cartvana.shop with your order number and tell us you want to return the item.
2. We reply by email with the return address and instructions. Please do not send anything back before you hear from us.
3. Pack the item with its contents and send it to the address we give you.

Condition

Please return the microscope in its original condition with everything that came in the box. You may try the microscope. We only ask that it comes back complete and not damaged by misuse.

Return shipping

Free returns: we pay for return shipping. We tell you by email how to send the package back.

Refunds

After we receive and check your return, we refund the purchase price to your original payment method. Refunds usually appear within a few business days after we receive the item, depending on your bank or card issuer. Original shipping was free, so there is no shipping charge to refund.

Defective or damaged items

If your microscope arrives damaged or does not work, email support@cartvana.shop promptly after delivery, and in any case within 30 days, with your order number and a photo or short description. We will arrange a replacement or a refund.

Bundles

If you bought a bundle, you can return all units or only some. A refund for part of a bundle is calculated at the bundle's per-unit price.

Questions

Email support@cartvana.shop.