Shipping
Where we ship
We ship to addresses in the United States.
Shipping cost
Shipping is free. Prices are shown in US dollars. Sales tax, where it applies, is shown at checkout.
Delivery times
- Processing: 1 to 3 business days after payment
- Delivery: estimated 8 to 15 business days after shipping
- Carrier: tracked shipping
Orders ship from our fulfillment partner. Import duties and taxes, where they apply, are shown at checkout. If you are ever asked to pay anything at delivery, email support@cartvana.shop. Delivery times are estimates, not guarantees.
For gifts, please order early, because delivery takes up to 15 business days after shipping.
Tracking
Every order ships with tracking. Once your package is on its way, you get an email with a tracking number. More under Track your order.
Multiple units
If you order more than one microscope, they may arrive in separate packages at no extra cost.
Problems with delivery
If your package is delayed, damaged or lost, email support@cartvana.shop with your order number.
Shipping protection
Shipping protection is an optional add-on at checkout. It is never added automatically, and you choose whether to buy it. It is not insurance sold by a third party, it is our own promise: if your order is lost, stolen or arrives damaged in transit, we send you a new item or refund you, at your choice where stock allows.
How to report a problem: email support@cartvana.shop within 14 days of the estimated delivery date and include your order number. For damage, please add a photo of the item and the packaging.
Not covered: damage after delivery, wrong addresses entered by the customer, and normal wear and tear. Your regular returns rights are not affected, see Returns and refunds.
Refund of the fee: the fee is refunded if you return the whole order within the return period, or if the order is cancelled before it ships. If you cancel only part of the order, the fee stays.